Samsung Canada Named an IDC CIO Awards 2026 Canada Winner

TORONTO — Samsung Canada has been named an IDC CIO Awards Canada 2026 winner in recognition of its work advancing AI-enabled customer service experiences. The award recognizes Canadian organizations and teams using technology in innovative ways to deliver measurable business value and advance digital transformation.

This year’s recognition highlights Samsung Canada’s use of IT to create a competitive advantage, streamline operations, accelerate growth, and strengthen customer relationships. By equipping frontline teams with real-time insights and reducing routine administrative tasks, Samsung Canada aims to help its agents spend more time addressing customer needs and delivering meaningful support.

A welcome email is on its way. If you don't see it, please check your junk folder.

Key highlights of Samsung Canada’s AI-enabled customer service approach include:

These capabilities have also contributed to measurable improvements in contact centre efficiency and digital adoption, while supporting Samsung Canada’s continued focus on delivering a strong customer experience.

This recognition underscores Samsung Canada’s continued focus on translating emerging technologies into practical business value, operational efficiency and stronger customer experiences.

Looking ahead, Samsung Canada will continue advancing its AI-enabled customer service capabilities and exploring new ways to make support more connected, proactive and responsive to customers’ needs.

The CIO Awards for Canada celebrate Canadian organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantages, optimizing business processes, enabling growth, or improving relationships with customers. The award is an acknowledged mark of enterprise excellence and a source of pride for all winning organizations.

International Data Corporation (IDC) is the technology intelligence layer of the AI economy. A global leader in research and data for more than 60 years, IDC’s expert analysts, proprietary datasets, and rigorous methodologies are trusted by business and IT leaders to guide critical business strategies and IT investments. Today, that intelligence is built into the tools and workflows where work gets done with IDC Quanta, making work sharper, teams faster, and businesses harder to beat.

Visit www.idc.com , subscribe to the IDC blog, or follow IDC on X and LinkedIn for the latest industry insights.