‘There's nothing better than being able to simplify’: Workday SVP tells us why effective AI usage can be a “superpower” for your business

As AI revolutionizes large parts of business processes, businesses of all sizes are looking for the best way to use it effectively and efficiently.

While AI may promise the world, making sure your company has an AI strategy which works effectively will go a long way to maximizing the chances of success.

Workday has long been at the forefront of AI tools and services for organizations everywhere, and I spoke to Max Wessel, SVP Product at Workday, to find out more.

"Uniquely suited" In such a crowded and competitive marketplace, I ask Wessel what he thinks makes Workday stand out from the competition.

“If you think about what AI should deliver for a user, it should be a system that anticipates, advises, and reacts on behalf of intention,” he says - but that intention is "completely dependent on context”.

He notes that Workday has 20 years of context, covering more than 1.4 trillion transactions - all on a single data model and a single business process framework, so the company is, “uniquely suited to make sense of how business decisions happen, and advise and act on behalf of its users towards the ends that they want to achieve.” (Image credit: Getty Images) The rise of AI agents and other systems has led to much talk of a possible ‘SaaSpocalypse’ - a revolution in how software survives as an industry, and I ask Wessel how Workday can evolve to work with this.

He highlights the idea of the “jagged frontier”, noting that if you think about the kinds of work AI is suited to, it needs to deliver with predictability but also precision in terms of outcome and reliability.

Trust and reliability have become vital for all users of AI services, and Wessel points out the problem of the “lawful vs lawless agents”, noting that while it is important to ground AI in context, so you can evaluate whether its answer is correct, it’s also crucial to restrict the transactions, so AI can run to what is governed.

Fortunately, he says that the problem of creating lawful agents is "seminal to what do we do", as Workday has a concept of inherited permissions, so that when you ask an agent to take action on your behalf, that agent can only do what you are able to do in the system - ensuring its work remains “lawful”.

Work reinvention Overall, Wessel says Workday is uniquely positioned to perform, as what it delivers requires trust, reliability and enterprise context, and it has a robust and stable platform from which to grow, creating what he says is, “an incredible opportunity to use AI to enter the automation of ancillary services that we never considered entering.” But with increased AI usage comes concern over job replacement, particularly in areas such as HR and business development where Workday is firmly entrenched.