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Sainsbury’s store pauses AI scanning after false shoplifting accusation

The Guardian UK · 17 August 2026 at 14:21

Sainsbury’s store pauses AI scanning after false shoplifting accusation

Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customer Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop.

“I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal.

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This story in other outlets

Sainsbury’s store suspends AI facial recognition scanning after customer wrongly flagged as shoplifter

The Independent UK News · 33 min ago

Sainsbury’s store pauses AI scanning after false shoplifting accusation

This story in other outlets

Sainsbury’s store suspends AI facial recognition scanning after customer wrongly flagged as shoplifter

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