New student-loan repayment glitches are throwing borrowers' budgets into limbo

Getty Images; Alyssa Powell/BI Student-loan borrowers have faced a range of repayment glitches since Trump's overhaul took effect.

One borrower thought a past-due notice on her account was a mistake, and then her credit score plunged.

Other borrowers said they've received incorrect bills, making it difficult to budget.

On August 1, Daniela Perez received three separate emails from her student-loan servicer, MOHELA.

The first read "Your payment is due soon." Then "Account is over 210 days delinquent." Finally: "Loan default is approaching." She immediately logged in to her account, which said she had missed 15 payments and had a past-due balance of $10,635.

Perez has always stayed current on her payments and never received an alert that she was delinquent.

"It was a Saturday, and there was nothing I could do except wait until Monday," the 28-year-old said.

So she posted about it on Reddit, "like a Gen Z person does." Within minutes, commenters weighed in about receiving their own past-due notices over the weekend.

"All of us were a pack of nerves because we did expect it to be a glitch, but there was the worry that they would make us pay," Perez said.

President Donald Trump's student-loan repayment overhaul took effect on July 1.

Since then, borrowers have faced a range of glitches as servicers implement the changes, which include new repayment plans and borrowing caps.

Dozens of borrowers told Business Insider that errors from incorrect payment amounts to erroneous account status notices are upending their budgets , and that they can't get clear information from their servicers.

Perez called MOHELA the second their phone lines opened on Monday.

A customer service representative told her that her account had defaulted, Perez said, and that she would have to speak with a debt resolution specialist.