Why it feels like every brand is having a scandal right now
Neutrogena faced a backlash over a resurfaced podcast interview in which former longtime ambassador Hayden Panettiere said she was mistreated by the company.
Panettiere died in August.
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It was the summer of brand scandals — but not because marketers are suddenly more accident-prone.
The reason: the internet has become highly attuned to brand missteps and apt to turn them into full-blown crises.
This weekend, Hyrox was plunged into a reputational emergency after an athlete soiled herself during a race and was allowed to continue, sparking a wave of online complaints about hygiene.
In the last few weeks, we've seen Good Good's bad ad scandal, Neutrogena taking heat over its alleged treatment of Hayden Panettiere , and Target apologizing for stocking an offensive Halloween costume .
Each scandal had its nuance, but they all followed a similar pattern: An incident became social media fodder, spread like wildfire, and forced the brand to respond.
Here's my theory on why stories about brand misfires feel so frenetic.
A lot of people are feeling lousy at the moment.
Anxious about how to make your next mortgage payment, or whether AI might displace your job? Weighing in on a brand drama can offer a cathartic form of escapism with an added dopamine hit of moral superiority.
And it only takes a few seconds.
"Online media has made it exceptionally easy for everyone to share their hot takes, and this is happening faster than ever," said Linda Boff , the former longtime CMO of GE, who now leads the marketing agency Said Differently.
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