5news.South African news, all in one place

BREAKING

› Delayed captive lion exit plan leaves jobs and livelihoods in limbo › BUSINESS IN AFRICA: Zoning in – African countries pair factories, logistics and ports to boost investment › DAMNING EVIDENCE: Leave forms and bags of cash link Hawks member to alleged ‘kidnapping syndicate’› BEATING THE BLACKOUTS: Power outages force Gqeberha manufacturers to spend big on fuel to keep lights on › WORLD FOOD DAY OP-ED: El Niño, oil shocks and hunger mean SA needs a synchronised food strategy › BRICK BEASTS: Special needs learners win national prize for turning plastic waste into sports gear › AFTER THE BELL: The battle for your pharmacy basket is waged by the loyalty cards › CONSTITUTION @ 30: ‘The judges in green’ — The story behind the Constitutional Court’s iconic robes › CHILD NUTRITION: New tool shows the true cost of nutritious meals for children at ECD centres › OBITUARY: Renaye Kramer — the ‘formidable’ theatre producer who stayed out of the photograph › Delayed captive lion exit plan leaves jobs and livelihoods in limbo › BUSINESS IN AFRICA: Zoning in – African countries pair factories, logistics and ports to boost investment › DAMNING EVIDENCE: Leave forms and bags of cash link Hawks member to alleged ‘kidnapping syndicate’› BEATING THE BLACKOUTS: Power outages force Gqeberha manufacturers to spend big on fuel to keep lights on › WORLD FOOD DAY OP-ED: El Niño, oil shocks and hunger mean SA needs a synchronised food strategy › BRICK BEASTS: Special needs learners win national prize for turning plastic waste into sports gear › AFTER THE BELL: The battle for your pharmacy basket is waged by the loyalty cards › CONSTITUTION @ 30: ‘The judges in green’ — The story behind the Constitutional Court’s iconic robes › CHILD NUTRITION: New tool shows the true cost of nutritious meals for children at ECD centres › OBITUARY: Renaye Kramer — the ‘formidable’ theatre producer who stayed out of the photograph

Business

BRUCE VON MALTITZ | What AI can learn from an angry customer

Business Day · 14 October 2026 at 11:29

BRUCE VON MALTITZ | What AI can learn from an angry customer

Voice bots turn a lack of emotion into an advantage for customer service, writes Bruce von Maltitz

Read the full article on Business Day ›

5News aggregated this summary from the outlet’s public feed. The full article, with all the context, is on www.businesslive.co.za — the content belongs to Business Day.

More from Business Day

WATCH | Equites lifts interim distribution by 5.1%

Business Day · 51 min ago

Prasa’s R7 train rides signal Mabopane corridor revival — Creecy

Business Day · 59 min ago

WATCH | Preparing SMEs for finance, compliance and growth

Business Day · 1 h ago

WATCH | Stock Picks

Business Day · 1 h ago

More in Business

WATCH | Equites lifts interim distribution by 5.1%

Business Day · 51 min ago

Prasa’s R7 train rides signal Mabopane corridor revival — Creecy

Business Day · 59 min ago

WATCH | Preparing SMEs for finance, compliance and growth

Business Day · 1 h ago

WATCH | Stock Picks

Business Day · 1 h ago

WATCH | Market Report

Business Day · 1 h ago

Coetzé dominates 100m backstroke at World Cup in Kazakhstan

Business Day · 1 h ago