Foundever Successfully Closes a Holistic Recapitalization, Reducing its Debt by Nearly $900 Million and Strengthening its Financial Position for Long-Term Growth

MIAMI — Foundever Group S.A. ® (“Foundever” or the “Company”) – a global leader in integrated customer experience, digital operations and analytics services, today announced that it has successfully closed a holistic recapitalization (the “Transaction”) in coordination with 95.4% of the lenders under its term loan facility (“Term Loan Lenders”), 100% of its revolving credit facility lenders (“RCF Lenders”), and the Company’s existing majority shareholders. The Transaction meaningfully strengthens Foundever’s financial foundation and positions the Company to invest in its growth strategy. Key terms of the Transaction include:

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The Transaction demonstrates strong support and conviction from across Foundever’s stakeholder base, including its shareholders, Term Loan Lenders and RCF Lenders, providing the Company with long-term financial strength. The Company’s shareholders are deeply committed to Foundever’s mission and will support the business as long-term partners dedicated to its growth, creating lasting impact, and delivering value well into the future.

“This agreement gives Foundever the financial foundation to invest with confidence in our strategy and long-term growth ambitions,” said Benoit Leclercq, Interim CEO at Foundever. “With a strengthened balance sheet and the backing of long-term partners, we are positioned to further accelerate our technology roadmap, expand our global network, and lead the shift to an agentic-AI model from a position of strength. This is an important milestone for our clients and our people, and provides a strong platform for the Company’s next chapter.”

In recent years, Foundever has implemented several key initiatives to lay the groundwork for long-term success, building a full spectrum of customer experience (“CX”) capabilities and solutions for clients across industries. With a strengthened capital structure and a clear focus on growth, client-centricity, and value-accretive AI initiatives, Foundever is poised to deliver high performance across the business and lead the CX industry into its next chapter.

As Foundever enters its next stage of growth, the Company continues under the stewardship of Benoit Leclercq who brings more than 30 years of experience as an industrial entrepreneur, investor, and board-level leader. Laurent Uberti and Olivier Camino have stepped down from their respective roles as Group Chief Executive Officer and Executive Chairman, and Deputy Chief Executive Officer as of July 31, 2026.