Monzo down - recap: Banking app users 'can't transfer money' as thousands report problems

Thousands of Monzo customers are reporting problems with the company's banking app and bank transfers as an outage hits users this afternoon.

Downdetector, an independent website that monitors outages, recorded 3,195 reports at 1.05pm on August 19 of issues with Monzo , compared with a usual baseline of zero.

Customers have taken to X to complain about the disruption, with one person asking: "Is the app down - trying to transfer money but it isn't leaving my account?"

Monzo acknowledged the issues in a response, saying: "We're sorry for any trouble you're having making bank transfers or using the Monzo app. Our team is aware of the issue and working on a fix to get things running again ASAP. Thanks for bearing with us, we appreciate your patience." The cause of the disruption has not yet been confirmed.

Reports of problems with Monzo have fallen sharply, with Downdetector recording just 438 reports at 4.18pm.

That is a steep drop from the earlier peak of 3,246, as more customers report that the app is beginning to work again.

One frustrated customer said they are stuck in Spain and unable to pay for transport while trying to resolve a bank transfer issue.

Monzo customers are reporting online that the banking app has started working following hours of disruption.

The Mirror has also been able to access the app, although Monzo has not yet confirmed that the issues have been fully resolved for everyone.

Reports of problems with Monzo have edged back up, with Downdetector recording 1,488 reports at 3.57pm.

That is up from 1,222 at 3.41pm, although the figure remains well below the earlier peak of 3,246.

Reports of problems with Monzo have continued to fall through the afternoon, with 1,222 logged on Downdetector at 3.41pm.

That is down from an earlier peak of 3,246, although more than 1,000 reports are still being recorded.

One Monzo user wrote on X that they are growing increasingly concerned after three hours of issues, with their rent due today.