Amazon is keeping Meta’s Muse out of its shopping carts
Amazon said Muse violated its conditions.
Matthias Balk/picture alliance via Getty Images Amazon blocked Meta's Muse AI agent from shopping on its website for users.
The online retailer says Muse did not identify itself and raised concerns about credentials.
It is not the first time that the company has moved to stop AI from using the website.
Meta's Muse is ready to shop.
Amazon isn't buying it.
People who send the personal AI assistant to Amazon are seeing a warning that "continued access by an unauthorized AI agent" violates the retailer's conditions of use.
A spokesperson for the e-commerce giant said in a statement that Amazon has requested that Meta remove its marketplace from Muse.
Unlike chatbots, which primarily answer questions, AI agents are designed to take actions on a user's behalf — including buying things.
Amazon's block shows that even a widely used personal agent can't assume all of the internet is open for business .
The move has been flagged by some Muse users on X.
Startup founder Jonathan Wegener shared a screenshot of the warning, writing: "Muse vs Amazon bot detection.
Uh oh." Muse vs Amazon bot detection.
Uh oh pic.twitter.com/rJcZ7ufqMq — Jonathan Wegener (@jwegener) September 21, 2026 A spokesperson for Amazon said: "Third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions about whether or not to participate." "Agentic third-party applications such as Muse have the same obligations," they added.
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