Jamie Dimon says JPMorgan Chase is putting up gates to protect against 'rogue agents'

Jamie Dimon, chief executive of JPMorgan Chase.

Bloomberg/Getty Images The biggest concern for clients adopting AI agents is security, said JPMorgan executives.

Jamie Dimon said that the bank will protect against "rogue agents" by keeping most out.

AI agents that access banks using their credentials and screen sharing are especially dangerous.

JPMorgan Chase customers shouldn't expect their personal AI agents to have access to their accounts anytime soon.

The typical security concerns around any new adaptation of technology are "heightened" with AI agents, "because you don't want rogue agents, and there could be thousands of them," JPMorgan Chase CEO Dimon said during an earnings call Tuesday.

Unlike chatbots, which primarily answer questions, AI agents are designed to take action on behalf of a user and have increased in popularity after the introduction of Meta's personal AI assistant, Muse.

"If people are using them, they should understand the risk," Dimon said, saying there's a "liability transfer" away from the bank, as well as risks that their data is "misused." The company is building its own agentic tools for clients, Dimon said, but for now, it plans to closely guard the bank from the onslaught of outside AI agents.

"In the meantime, we're not going to allow just any outside agent to come in inside the company because that's just too risky for clients and for JPMorgan," Dimon said.

The bank is already blocking access to "to the extent that we're able to block those," Jeremy Barnum, the bank's chief financial officer, said.

"I think right now, some of the services that offer that do it through credential sharing, and we have a long record of being against that way of doing things, screen scraping, et cetera," he said.

"It's not secure." If a customer gives an AI agent their credentials, they could be responsible for any unwanted actions the agent takes.

"It's not an ideal state of things," Barnum said.

JPMorgan has also tightened controls on AI agents used by its own employees.