Cats and dogs are missing meals after a popular smart feeder went down

Petlibro says it’s working to resolve a ‘service issue’ that’s causing its smart feeders not to dispense food on schedule.

Petlibro says it’s working to resolve a ‘service issue’ that’s causing its smart feeders not to dispense food on schedule.

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A Petlibro outage is preventing its smart pet feeders and other devices from performing scheduled tasks, like dispensing food. The outage began on Tuesday, with users across Reddit reporting that their smart feeders, litter boxes, and water fountains have gone offline .

Though Petlibro maintains that “existing settings and schedules stored locally on your device will continue to operate as programmed,” many users say that’s not the case. Instead, some users report that Petlibro’s RFID and Granary food dispensers are missing scheduled feedings due to the outage — a major problem for pet owners currently away from home . Some users say they’ve had issues with Petlibro’s Dockstream smart fountains and Luma litter boxes as well, while the app also isn’t working for some.

“We are currently experiencing a service issue affecting some Petlibro app functions,” Petlibro said on Tuesday . “Our team is actively restoring service, validating stability, and bringing functionality back in stages.” In an update on Wednesday at 2:30PM ET, Petlibro said that “much of our service is restored as we continue to bring the app back into full operation.” Some users say their devices have started working again, but others are still having issues reconnecting them to the Petlibro app.

The Verge reached out to Petlibro with a request for more information but didn’t immediately hear back.