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Business

McDonald's is spending $8.5 billion on restaurant refreshes and bringing diners back

Business Insider ·
McDonald's is spending $8.5 billion on restaurant refreshes and bringing diners back

McDonald's unveiled McDonald's Next, a plan to improve its results, on Wednesday.

Gene J.

Puskar/AP McDonald's is planning to spend billions to lure customers back.

The chain's McDonald's Next plan calls for changes from employee training to store tech.

McDonald's is facing stiff competition from rivals and increasingly value-sensitive customers.

McDonald's is spending big to bring customers back to its restaurants.

The fast-food chain plans to devote $8.5 billion over the next 10 years to improvements to its restaurants, it said on Wednesday.

The plan, called McDonald's Next, includes adding more technology to stores, new training for employees, and increasing the burger chain 's market share of chicken menu items and beverages.

The goal is "to be the first choice for more customers, more often - while making our restaurants stronger and easier to run," McDonald's CEO Chris Kempczinski said .

"We are confident that executing across the key components of NEXT will unlock stronger restaurant economics, generate attractive returns for the Company, our franchisees and shareholders, and increase capacity to keep investing in growth," Kempczinski said.

The plan comes as McDonald's faces challenges both within the company and from rivals.

The burger chain reported slowing comparable sales growth for its most recent quarter, pointing to trouble it faced rolling out a new value menu featuring items that cost $3 or less.

The company didn't offer any details on prices or fixing its value menu.

It also didn't provide an answer to customers who used to head to the Golden Arches for a cheap, quick meal and are now going to other restaurants, from Burger King to Chili's .

Read the full article on Business Insider ›

5News aggregated this summary from the outlet’s public feed. The full article, with all the context, is on www.businessinsider.com — the content belongs to Business Insider.

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